General Policy

Privacy Policy

SMART LICENCE Privacy Policy

Last updated: 1ST August 2025


1. Overview

1.1. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information, including personal information, which SMART LICENCE may collect from time to time.

1.2. We are committed to ensuring that your information is stored safely and responsibly and to complying with all relevant privacy laws, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).


2. Acceptance of this Privacy Policy

By visiting our website, creating an account, or purchasing services from SMART LICENCE, you acknowledge and agree to:

  • Our Privacy Policy; and
  • Our Terms and Conditions https://smartlicence.com.au/web/policy/view-policy.php


3. Contacting Us

3.1. You may contact us at any time for details regarding this policy.

3.2. For any questions concerning your account, your personal information, or cookies, please contact us at:

Email: support@smartlicence.com.au

Online Form: https://smartlicence.com.au/web/contact/contact


4. Information We Collect

4.1. For Learners

We may collect personal information such as:

  • Full name
  • Date of birth
  • Pickup address
  • Billing address (payment details are stored securely via Stripe or other payment gateway, not on SMART LICENCE servers)
  • Email address
  • Phone number
  • Details of products or services purchased
  • Any additional information you provide via our website

This information may be shared with driving instructors solely for delivering driving lessons and related services.

4.2. For Instructors

We may collect information such as:

  • Full name
  • Date of birth
  • Gender
  • Contact details (phone and email)
  • Driver’s Licence details
  • Driving Instructor Licence details
  • Working With Children Check (WWCC) number
  • Vehicle registration details

This information may be shared with learners for lesson coordination and service delivery.



5. How We Collect Information

We collect information via:

  • Account creation and profile updates
  • Online booking forms
  • Customer support interactions
  • Feedback and ratings
  • Cookies and similar technologies
  • Marketing and analytics tools

Where you provide information about another person, you confirm that you have their consent to do so.



6. Payment Information

  • We do not directly store credit card details.
  • Payments are securely processed through third-party gateways such as Stripe.
  • Please refer to Stripe’s privacy policy (https://stripe.com/au/privacy) for further details.


7. Why We Collect This Information

We use your personal information to:

  • Provide, manage, and improve our services
  • Deliver driving lessons and tests
  • Communicate with you regarding bookings, updates, and promotions (with consent)
  • Comply with legal obligations
  • Detect and prevent fraudulent or unlawful activity


8. Marketing Communications

  • With your consent, we may send promotional emails about new services, offers, or updates.
  • You can withdraw consent at any time by contacting us or using the “unsubscribe” link in emails.


9. Sharing & Disclosure

We may disclose personal information to:

  • Driving instructors (for delivering lessons)
  • Learners (for booking and coordination)
  • Contractors and service providers (e.g., IT, marketing, customer support)
  • Payment processors (e.g., Stripe)
  • Legal authorities if required by law

We do not sell or rent your personal information to third parties.


10. Data Storage & Security

  • Your personal information is securely stored on SMART LICENCE systems and databases.
  • We follow industry best practices to protect data but cannot guarantee absolute security.
  • By providing personal information, you acknowledge and accept inherent risks of electronic storage and transmission.


11. Cookies & Tracking

  • We use cookies to improve user experience and website performance.
  • Cookies do not harm your device and can be disabled via browser settings (some features may not work properly if disabled).
  • Third parties (e.g., Google Analytics, Facebook Pixel) may also use cookies for analytics and marketing purposes.


12. Marketing & Analytics Tools

We use tools such as:

  • Google Analytics
  • Remarketing and targeted advertising services
  • Reporting and impression tracking

You can opt-out of Google Analytics tracking and personalised advertising via your browser settings or Google Ads Preferences.


13. Access, Correction & Complaints

You have the right to:

  • Access the personal information we hold about you
  • Request corrections or deletion of your data
  • Make a complaint regarding privacy breaches

Contact us at support@smartlicence.com.au to exercise these rights.


14. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time.
  • Changes will take effect immediately when posted on our website.
  • Material changes will be clearly communicated on our site or via email notification.


15. Questions & Contact Information

If you have questions or wish to make a privacy-related request, please contact us:

Email: support@smartlicence.com.au

Online Form: https://smartlicence.com.au/web/contact/contact